Aqrawi & Associates Law Firm

Owner response

We strongly disagree with the claims made in this review. Our office carefully reviewed the full communication history and case record, and the facts do not support the allegation that this matter was ignored or mishandled.<br><br>Our team worked diligently throughout the process, including assisting with filings, updates, document requests, interview preparation, and follow-ups with the appropriate government agencies. This matter was also handled under a reduced-fee arrangement, while our office continued to provide extensive assistance throughout the process.<br><br>Many of the delays and complications in this matter were caused by government processing, interview-location changes, missing or insufficient evidence, and circumstances outside the control of our office.<br><br>The statement that no one responded to a request to speak with management is also inaccurate. When the client requested to speak with a manager, that request was approved immediately, and a manager spoke with her directly.<br><br>We take client concerns seriously, but we also stand by the professionalism, dedication, and efforts of our staff. The client has been provided a direct written response explaining the work performed and the reasons certain outcomes were controlled by the government, not by our office.<br><br>Aqrawi & Associates remains committed to professional, honest, and diligent representation for every client.<br>

Owner response

We take all feedback seriously and address every review with care and transparency.<br><br>However, this review appears to repeat the same claims previously posted under a different account, including one under the name Mahmood Alchalabi, which we have already responded to in detail. As noted in our prior response, we conducted a thorough review of our records and found no record of the individual or the experience described.<br><br>Submitting identical reviews from multiple accounts raises serious concerns about authenticity and does not reflect a genuine client experience. We stand by the accuracy of our records and the integrity of our services.<br><br>Our firm continues to operate with a hands-on, full-service approach—managing every aspect of a case from start to finish, without placing the burden on clients. Our reputation is built on verified client experiences, consistent communication, and strong results.<br><br>We respectfully ask that duplicate or misleading reviews not be reposted under different accounts, as this undermines the purpose of honest and constructive feedback.<br><br>For anyone reading, we encourage you to rely on verified reviews and the proven outcomes we consistently deliver for our clients.

Owner response

We take reviews very seriously, but we also take accuracy and authenticity just as seriously.<br><br>After reviewing both posts, it is clear that identical claims were submitted from two different accounts, which raises serious concerns about credibility. We have thoroughly checked our records and can confidently state that we do not have your name in our database, nor any record of the experience described.<br><br>Our firm operates with a hands-on, full-service approach—handling every aspect of a case from day one through resolution. Our clients are never expected to chase documents or manage the process themselves. We pride ourselves on consistent communication, attention to detail, and delivering strong results.<br><br>We are well known for our high settlement rate across Texas and the U.S., and our reputation is built on real client experiences—not duplicate or misleading reviews.<br><br>We encourage anyone reading this to verify the authenticity of reviews and rely on the proven results and satisfaction of our actual clients.