Older Written Reviews
Reviews older than 30 days are kept available in pages of 12.
12 reviewsMedical Malpractice
Unknown
I asked to talk with an attorney regarding my medical malpractice incident. The receptionist took my info and declined my case, not even being able to talk to an actual attorney at this firm. Very disappointing.
Owner response
Thank you for your feedback. We’re sorry to hear that your experience was disappointing.<br><br>Please know that all potential cases submitted to our office are reviewed by one of the main partners before a determination is made about whether we are able to move forward. Due to the high volume of inquiries we receive, our intake staff gathers the initial information so our attorneys can evaluate the matter as efficiently as possible. In some instances, the attorneys may determine based on that information that the firm is unable to take the case, and a direct consultation is not scheduled.<br><br>We understand that this can be frustrating, especially when you are seeking answers about a difficult situation. We truly appreciate you reaching out to our firm and wish you the best in pursuing the matter further.
Choosing Right Firm (negative)PersonalizedSentiment: negativeGeneric ReviewLikely Non-Client / Consultation
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case:medical_malpracticestage:unknownresponse:personalizedsentiment:negativestory:genericclient:likely_non_clientpi:yesdepth:mediumdimension:ChoosingFirmdimension-sentiment:ChoosingFirm:negativeinjury:physical_therapy
Tried calling for help with a simple situation and lady was super unhelpful. Wouldn't answer my basic questions of "do you guys help with small businesses?" and made me feel uncomfortable.
Owner response
We're sorry to hear about your experience and appreciate your feedback. It’s important to us that our customers feel heard and supported. We'll address this with our team to ensure that our service meets the expectations of all our clients, especially small businesses. Thank you for bringing this to our attention.
Communication (negative)Case # Treatment (negative)PersonalizedSentiment: negativeGeneric ReviewClient Relationship Unclear
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case:personal_injury_generalstage:unknownresponse:personalizedsentiment:negativestory:genericclient:unclearpi:yesdepth:mediumdimension:Communicationdimension-sentiment:Communication:negativedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:negative
When a family member passed away I contacted Terry Rooney. He listened to entire situation and agreed to take my case. He responded every time I contacted him. Very professional and very knowledgeable. He did everything is his power to resolve the case quickly and efficiently. He will get results!!! His staff are just as passionate. If I could give 10 stars I would. You won't find better representation in my experience. Thank you Terry and Team!!
Communication (positive)Process Length (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
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case:wrongful deathstage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:positivedepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ProcessLengthdimension-sentiment:ProcessLength:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positiveinjury:death
medical malpractice
Unknown
Do not contact for any reasonable help or explanation. They will lie and tell you “we can only help with medical malpractice if the patient has died” it’s clear they want to hear about the worst day of your life and say. “Thank you for your time”
Unfeeling, unprofessional, run away!
Case # Treatment (negative)Marketing vs Reality (negative)Holistic Advocacy (negative)No ResponseSentiment: negativeGeneric ReviewLikely Client Experience
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case:medical malpracticestage:unknownresponse:nonesentiment:negativestory:genericclient:likely_clientpi:yesdepth:mediumdimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:negativedimension:MarketingVsRealitydimension-sentiment:MarketingVsReality:negativedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:negativeinjury:death
I am forever thankful I worked with Terry Rooney on a case. He was very thorough and prepared me well throughout the entire process. We won our case!
I highly recommend the Gross & Rooney law firm.
Process Transparency (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
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case:civil litigationstage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesoutcome:mentionedoutcome-type:positivedepth:mediumdimension:ProcessTransparencydimension-sentiment:ProcessTransparency:positive
After working in the legal field myself for the past 15 years, I have higher than normal expectations from legal counsel. However, Terry, Adam, and their team were absolutely fantastic to work with and went above and beyond any expectations I had. They came through for me and helped me through a very stressful time. They clearly care about their clients and work hard to get a favorable outcome. I can't recommend them highly enough!
Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
I have nothing but good things to say about this firm and the people that work there. I have been treated with so much kindness and support throughout the entire legal process! They have some of the sharpest, most brilliant attorneys who are also very compassionate with their clients. 5/5 So glad I went to them!
Holistic Advocacy (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
I cannot say enough good things about this firm. They have been handling my sexual assault case with so much compassion and sensitivity. They will be your biggest advocates every step of the way. Adam Sorenson has made me feel comfortable from day one. Every time Terry Rooney speaks on our behalf I am thoroughly impressed and proud to have him representing us. Do yourself a favor and trust this firm with your case. They will take good care of you.
Case # Treatment (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
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case:sexual assaultstage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
It's a terrifying thing to talk to attorneys at any time - let alone about something that warrants a lawsuit. But, I have had the privilege of working with Adam and Terry, and both have made me feel comfortable and supported in my suit. Adam has done an amazing job of communicating the progress of our case to me and answering all of the many questions I have had. Finally, both Adam and Terry are fighters - which is crucial in a good attorney. They are going to battle for me and others to hold people and organizations accountable for their wrong doings and negligence. I highly recommend them to anyone in need of this service.
Communication (positive)Lowball Pressure (positive)Needing a Lawyer (positive)Holistic Advocacy (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yespeer:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:LowballPressuredimension-sentiment:LowballPressure:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positivedimension:HolisticAdvocacydimension-sentiment:HolisticAdvocacy:positive
I have had the best experience with this law firm. Very honest and clear in their communication. They are very professional and take the time to really listen to my situation. They definitely have years of experience, which has given me the confidence I need knowing my case is in good hands. I highly recommend them.
Communication (positive)Choosing Right Firm (positive)Case # Treatment (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positivedimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positive
Terry Rooney is the consummate professional. He and his team present nothing but professionalism, and are clearly THE experts in their field. I have, and will confidently refer Terry and his firm to friends, family and clients in need of his expertise. My experience working with Gross and Rooney was top notch.
Communication (positive)Choosing Right Firm (positive)No ResponseSentiment: positiveGeneric ReviewLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:genericclient:likely_clientpi:yesdepth:detaileddimension:Communicationdimension-sentiment:Communication:positivedimension:ChoosingFirmdimension-sentiment:ChoosingFirm:positive
I found myself (as happens to everyone at some point) in a situation not of my own making, but required representation. Terry Rooney was absolutely amazing. He took care of me as if I were a brother. If I ever have similar legal needs in the future there is only one number I will call, and it will be the one that gets me to Gross and Rooney!
Case # Treatment (positive)Needing a Lawyer (positive)No ResponseSentiment: positiveDetailed StoryLikely Client Experience
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case:personal_injury_generalstage:unknownresponse:nonesentiment:positivestory:storyclient:likely_clientpi:yesdepth:detaileddimension:CaseNumberTreatmentdimension-sentiment:CaseNumberTreatment:positivedimension:NeedingLawyerdimension-sentiment:NeedingLawyer:positive