Richard Vera★★★★★Sep 30, 2025 (280 days ago)
Very compassionate and they helped me with my claims on a timely fashion and was on top of everything
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Napoli Shkolnik PLLC
Austin Personal Injury Lawyer — 8 Client Reviews Analyzed
3.1(8 reviews)Napoli Shkolnik PLLC is a Personal Injury law firm in Austin, TX, located at 3001 Esperanza Crossing Suite 1065 and reachable at +1844-230-7676. Clients have rated the firm 3.1 out of 5 across 8 public Google reviews, 7 of which include written feedback. The most recent written review is from Richard Vera on Sep 30, 2025 (280 days ago).
Owner engagement: Napoli Shkolnik PLLC replies on 63% of visible Google reviews, and roughly 80% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
What reviewers consistently praise: communication and updates. These themes surfaced across dozens of reviews when CrashStory analyzed sentiment and case-experience dimensions on this firm's Google reviews. Compare these against any other firm you're considering — most attorneys have only two or three themes reviewers consistently return to.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
8 reviews
Years Experience
Practice Areas
Office Location
Consultation
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Napoli Shkolnik PLLC is a personal injury law firm serving clients in Austin, Texas, located at 3001 Esperanza Crossing Suite 1065 78758.
Review evidence: Clients have left 8 public Google reviews averaging 3.1 out of 5, 7 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Austin, Texas firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 7 photos are public on Google; contact the firm to ask about consultation fees.
Contact Napoli Shkolnik PLLC at (844) 230-7676 or visit napolilaw.com for a free case review.
8 public reviews and 7 written reviews.
Most recent written review from Richard Vera: Sep 30, 2025 (280 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 63% of reviews
80% of the visible replies look at least somewhat personalized instead of fully templated.
Most recent written review from Richard Vera: Sep 30, 2025 (280 days ago)
Mentioned in 5 reviews, with an average 2.0-star rating when clients talk about this theme.
5 reviews touch this theme, including 4 clearly negative mentions and 0 mixed mentions.
The newest written review in this dataset is from Sep 30, 2025 (280 days ago). Compare that recency with the other firms you are considering.
Very compassionate and they helped me with my claims on a timely fashion and was on top of everything
I'm confused the afff and pafs fire foam lawsuit internet says it settled with napoli for 12.5 billion dollars but when I called In they say they are waiting on court date here is my confusion why would you be waiting on court date if the case already settled ? How come there is no answer to my question it's a legitimate question?
Communication sucks. I’ve been through 6 paralegals in two years. Call center tells me conflicting information. I’ve been a paralegal for 38 years and I am appalled at the lack of employee professionalism.
3001 Esperanza Crossing Suite 1065, Austin, TX 78758
Recent crash data for the area around Napoli Shkolnik PLLC loads when this section comes into view.
Recent written Google reviews from the last 30 days appear first. Older written reviews stay available through pagination and filtering.
Multi-tag filters use OR matching across all assigned classification tags.
Most recent written review from Richard Vera: May 8, 2026 (60 days ago)
Written Reviews
7
Average Rating
2.86
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Older Archive
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Assigned Tags (3)
Showing 7 of 7 written reviews.
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Richard Vera
Personal Injury
Unknown
Very compassionate and they helped me with my claims on a timely fashion and was on top of everything
Slim Perkins
Personal Injury
Unknown
I'm confused the afff and pafs fire foam lawsuit internet says it settled with napoli for 12.5 billion dollars but when I called In they say they are waiting on court date here is my confusion why would you be waiting on court date if the case already settled ? How come there is no answer to my question it's a legitimate question?
Lori Wilkinson
Personal Injury
Unknown
Communication sucks. I’ve been through 6 paralegals in two years. Call center tells me conflicting information. I’ve been a paralegal for 38 years and I am appalled at the lack of employee professionalism.
Roslyn Perry
Personal Injury
Unknown
No communication since March 2023. Gave the full details of my claim March 2022. They tell you it takes time to work on things. And to not call them. Got letter in the mail that my case was dropped per my request . I had not talked anyone to request to not proceed. What a waste of time
Carol Kirk
Personal Injury
Unknown
No updates since March.... 😕 Confidence depends on Communication. Call Center interaction doesn't cut it.
Kate Kuenzi
Personal Injury
Unknown
There are some really great people working here. A fellow named Chris listened to my concerns, worked hard to rectify my issue and followed through with his promises. I appreciate his professionalism and empathy while handling my situation.
Paul Selfmadentrepreneur
Personal Injury
Unknown
Very rude and dispassionate was my experience with this firm.
1 other office for this firm
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